Memorial Hospital Recognized by Healthgrades for Outstanding Patient Experience

Jasper’s Memorial Hospital and Health Care Center has achieved the Healthgrades 2018 Outstanding Patient Experience Award™.

This is the 10th straight year Memorial Hospital has received this designation.

The 2018 distinction recognizes Memorial Hospital among the top 15 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated nearly 35-hundred hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.

The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses.

Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers—based on their patients’ responses—to achieve this distinction. Memorial Hospital’s performance places it among the top five percent in the nation.

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