To kick off National Consumer Protection Week, Attorney General Todd Rokita is urging Hoosiers to protect themselves from robocalls and report scams and fraudulent activities to his office’s Consumer Protection Division.
While technology is flourishing and scammers are becoming increasingly sophisticated, blocking unwanted calls is one of the best ways to protect yourself from robocallers.
When it comes to landline phones, some carriers allow you to block a limited quantity of numbers or block anonymous callers. Fees will vary depending on your plan. Contact your service provider to see what they offer.
Call-blocking gadgets or devices are also available for purchase online; but make sure to be cautious when dealing with unknown sellers and look at customer reviews and return policies to avoid scams. Most work with landlines, VoIP, DSL, and digital voice services. Most require caller ID and/or an internet connection to work.
For smartphones, while most service providers have some form of blocking services for their customers with various fees, the CTIA-The Wireless Association® has compiled a list of call-blocking apps available on iOS and Android smartphones. The list is available at ctia.org/consumer-resources/how-to-stop-robocalls . Before you download any app, read the description and customer reviews to protect yourself.
You can also check your device manual to learn about built-in blocking features.
For a list of a few service options available for both landlines and smartphones, visit the FCC’s website: fcc.gov/consumers/guides/stop-unwanted-calls-and-texts.
If you ever encounter an impostor scam, let the FTC know by filing a complaint at ftc.gov, or calling 1-877-FTC-HELP (1-877-382-4357). The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To learn more, watch a video on “How to File a Complaint” at ftc.gov/video.
You can also visit ftc.gov, or call 1-877-FTC-HELP (1-877-382-4357) to get free information on consumer issues.
If your number is registered on the Indiana Do Not Call list, you can file a Do Not Call complaint about an unwanted text message or call by visiting IndianaConsumer.com, clicking on File A Complaint then on Do Not Call/Text Complaint. If you do not have internet access, you can call (888) 834-9969 to request a complaint form.
You can also file a complaint with the Federal Communications Commission by phone at (888) 225-5322, or online at FCC.gov.
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